Responsible Gaming at koktk —
Your safety is our priority
koktk believes that online gaming should be a source of enjoyment, not problems. Our responsible gaming tools help you stay in control and play safely.
Our Commitment
koktk is a trusted online gaming platform in Bangladesh. We believe gaming is an entertainment activity — it should never become a source of financial or mental stress. With this goal in mind, we are committed to creating a responsible gaming environment for every member.
Our platform offers a range of protective tools that help you keep control of your own gaming experience. From setting deposit limits to full self-exclusion — all features are available to you.
- Users under 21 are not permitted to open an account
- Players can set personal deposit and betting limits
- Option to take a time-out or self-exclude at any time
- 24/7 live chat support in Bengali
- Full transparent display of gaming history and balance
- Continuously trying to recover lost money in hopes of winning
- Spending more money than your budget allows
- Prioritising gaming over family, work, or studies
- Being unable to stop gaming or finding it hard to stay away
- Lying about gaming or playing in secret
- Gaming using borrowed money or loans
- Feeling anxious or restless when not gaming
Remember
Never treat gaming as a source of income. Enjoy it for entertainment only — play only with money that, if lost, will have no impact on your lifestyle.
Our Protection Tools
koktk has multiple effective tools for responsible gaming. By using these tools, you can keep your gaming experience under control.
Deposit Limit
Set how much you can deposit each day, each week, or each month. Once a limit is set it takes effect immediately — if increased, it will take effect after a set waiting period. This feature keeps your budget protected.
Time-Out Feature
If you feel you need a short break, take a time-out for anywhere from 24 hours to 6 weeks. During this period you will not be able to log in to your account. No betting or deposits are possible until the time-out ends.
Self-Exclusion
If gaming becomes a problem, use self-exclusion. Your account can be closed for 6 months, 1 year, or permanently. Promotional communications are also stopped during self-exclusion, and reactivation is not immediate.
Betting Limit Control
Set the amount for a single bet and your total loss limit in advance. Once you reach the set limit, the system will automatically notify you and will not allow further bets.
Gaming History Review
View your complete gaming history, deposits, withdrawals, and bet details at any time. Staying aware of your own habits is the first step to responsible gaming.
24/7 Support Service
If you have any concerns about gaming, contact our live chat support in Bengali. Our trained team is always ready to give you the right guidance.
How to Play Responsibly
Following a few simple rules keeps gaming enjoyable at all times. Follow the steps below:
Set a Budget
Before you start playing, decide on a fixed amount you can afford to lose. Never use money needed for household expenses on gaming. The minimum deposit at koktk is ৳100 — start with a small budget.
Set a Time Limit
Set a time limit for each gaming session in advance and stick to it. When the set time is up, take a break — spend time with family and friends.
Do Not Chase Losses
If you lose, do not place more bets trying to recover the lost money — this is the biggest sign of problem gaming. Every game is independent and previous results do not affect future results.
Take Regular Breaks
Do not play for long stretches without stopping. Take a break of at least 10-15 minutes every hour. Keeping a clear head leads to better decisions.
Do Not Play Under Emotion
Avoid gaming when you are stressed, tired, or feeling low. Never game under the influence of alcohol or other substances.
Protection of Minors
koktk is for players aged 21 and above only. If children or teenagers use your device, install parental control software and never share your account password with anyone.
Need Help?
If you feel gaming is becoming a problem, contact us without delay. Our 24/7 live chat team will confidentially help guide you in the right direction.
24/7 Live Chat Support
Withdrawal time: usually within 15 minutes to 2 hours
Minimum deposit: ৳100 (all methods)
Minimum withdrawal: ৳500
21+ Age Verification Policy
To create an account and use gaming services at koktk, the user must be 21 years of age or older. We follow an age verification process at the time of registration.
If there is any reason to suspect that a minor is using an account, we reserve the right to suspend the account immediately and may request additional verification.
A request to guardians — install parental control software on your device and keep your gaming account details out of reach of children. Keeping children away from gaming sites is a shared responsibility between us and you.
For players aged 21 and above only
Age verification process
Committed to child protection
- Users under 21 cannot open an account
- Providing a false age will result in account cancellation
- Transactions on suspicious accounts suspended without verification
- Deposits made in a minor's name will not be refunded
Self-Exclusion and Time-Out Details
The most powerful responsible gaming tool at koktk is self-exclusion. It helps you stay away from gaming for a set period or permanently.
Time-Out
Use a time-out for a short-term break. Select a duration:
- 24-hour break
- 7-day break
- 14-day break
- 6-week break
Logging in is not possible during a time-out, and no promotional emails or messages are sent.
Self-Exclusion
Use self-exclusion for long-term protection. The options are:
- 6-month self-exclusion
- 1-year self-exclusion
- 5-year self-exclusion
- Permanent self-exclusion
Reactivating an account while self-exclusion is active is not straightforward — a set process must be followed for security.
Want to activate self-exclusion?
Contact our live chat support or send an email to [email protected]. Our team will process your request quickly and confidentially. We respect your decision.
Common Questions and Answers
The most frequently asked questions about responsible gaming are answered below.
Enjoy koktk's Gaming Safely
Play responsibly and enjoy every moment. Our wide game collection is waiting for you.
More Information and Support
To learn more about responsible gaming at koktk or to understand our rules, visit the pages below.