koktk Privacy Policy

1 Introduction and Scope

koktk ("we", "us", or "the platform") operates a safe and responsible online gaming environment for users in Bangladesh. This privacy policy explains what information we collect about you when you use the koktk.cam website, how that information is used, who it may be shared with, and what your rights are.

By using this website you are agreeing to this privacy policy. If you do not agree with any part of this policy, please stop using our services and contact our support team.

This policy applies to residents of Bangladesh who are registered on the koktk platform or are using its services. It does not apply to our subsidiaries, affiliates, or third-party websites.

2 What Information We Collect

We collect different types of information in different situations. The categories of that information are described in detail below:

3 Purpose of Information Use

We use your information for the following purposes:

3.1 Account Management and Identity Verification

We use the information you provide to create, manage, and secure your account. This is essential for completing the identity verification process (KYC — Know Your Customer) and confirming account ownership.

3.2 Payment Processing

Financial information is used to process deposits and withdrawals via bKash, Nagad, Rocket, and Upay. The minimum deposit amount is ৳100 and the minimum withdrawal amount is ৳500.

3.3 Fraud Prevention and Security

To protect the integrity of the platform, we analyse information to detect suspicious activity, prevent money laundering, and block unauthorised access. Your information is kept secure through SSL encryption and advanced security technologies.

3.4 Responsible Gaming

Gaming activity data is analysed to identify problematic gaming behaviour at an early stage. This is an important part of our responsible gaming programme.

3.5 Customer Support

Your information is used to resolve your questions or complaints and to provide 24/7 live chat support. Support staff can only access information that is necessary for the task at hand.

3.6 Compliance with Legal Obligations

We are required to comply with applicable laws, regulations, and the directives of regulatory authorities. It may be necessary to retain and provide certain information to meet legal requirements.

4 Sharing and Disclosure of Information

We do not sell, rent, or transfer your personal information to third parties for commercial purposes. However, information may be shared in the following limited circumstances:

• Payment processors: Information necessary to complete transactions is shared with payment providers such as bKash, Nagad, Rocket, and Upay.
• Technology partners: Game software providers and technology service providers receive only the information necessary to deliver their services.
• Legal authorities: Information may be disclosed to comply with court orders, law enforcement requests, or legal obligations.
• Fraud prevention: Information may be provided to relevant authorities to investigate suspicious activity.
• Business transfer: If ownership or management of koktk changes, the new entity will be required to process information under this same privacy policy.

Before sharing information with any third party, we ensure that they comply with appropriate data protection standards.

5 Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies. Cookies are small text files stored in your browser that help our platform remember your preferences and improve your experience.

5.1 Types of Cookies

• Essential cookies: Essential for maintaining login sessions and ensuring security.
• Functional cookies: Remember language preferences and account settings.
• Analytics cookies: Used to understand website usage patterns and improve services.

5.2 Cookie Controls

You can accept or reject cookies through your browser settings. However, disabling essential cookies may affect certain key functions of the platform and you may have difficulty logging in.

6 Data Retention and Period

We retain your personal information only for as long as necessary and as required to meet legal obligations. The retention period depends on the type of information:

• Account information: Full information is retained while the account is active. Even after an account is closed, certain information is kept for a set period as required by law.
• Financial transaction information: Retained for the long term in accordance with financial regulations.
• KYC documents: Identity verification documents are retained to meet legal requirements.
• Gaming logs: Kept for a set period for responsible gaming monitoring and dispute resolution.
• Communication history: Retained to improve the quality of support services.

Once the set period has ended, information is securely deleted or anonymised.

7 Data Security Measures

To ensure the security of your information, koktk has put in place a range of technical and organisational measures:

If a data security breach occurs, we will promptly notify affected users and take the necessary corrective action.

8 Your Rights and Choices

You have the following rights regarding your personal information:

8.1 Right to Access Information

You have the right to know what information we hold about you. You may request a copy of your information at any time. We will do our best to respond as quickly as possible after receiving your request.

8.2 Right to Correct Information

If any of your information is inaccurate or incomplete, you may request a correction. You can update some information directly through your account settings.

8.3 Right to Delete Information

In certain circumstances you may request that your information be deleted. However, it may be necessary to retain some information to meet legal obligations.

8.4 Right to Opt Out of Marketing Communications

You may stop promotional emails or notifications at any time. Go to your account settings to change your notification preferences, or contact our support team.

8.5 Right to Lodge a Complaint

If you have a complaint about how your information is processed, please contact our support team first. We will do our best to provide a resolution as quickly as possible.

To exercise the above rights, contact our support team via live chat or send an email to [email protected].

9 Protection of Minors' Information

koktk strictly does not accept registrations from anyone under the age of 21. Our services are intended only for those aged 21 and above.

If we learn that information from a minor has been collected by mistake, that account will be closed immediately and the relevant information will be deleted.

If a parent or guardian suspects that their child has registered on our platform, please contact [email protected] immediately.

10 Changes to the Policy

We may update this privacy policy from time to time due to business changes, legal requirements, or service improvements. When changes are made, the following steps will be taken:

• The updated policy will be published on this page of the website.
• For significant changes, a notification will be sent to the registered email address.
• The "Last Updated" date at the top of the page will change.
• If you continue using the platform after the changes, you will be considered to have agreed to the new policy.

We encourage you to visit this page regularly so that you are always informed about the latest privacy policy.

11 Contact Us

If you have any questions, comments, or concerns about this privacy policy, please get in touch with us: